State Farm® Insurance Agent Erica Herndon Timmons
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Frankie Roper
January 6, 2026
5
out of
5
rating by Frankie Roper
"Erica and her staff especially Christina are extremely knowledgeable courteous and helpful with any of their products. Auto and renters are a must in this day and age and these are the people you want to deal with. Give them a call if you want to speak to a friendly voice of a local agent instead of some foreign answering service. Very professional office and staff. Hope to keep doing business with them for years to come."
We responded:
"Thank you, Frankie! I'm happy to hear that you found our team, especially Christina, to be knowledgeable and courteous. We’re committed to providing a professional and friendly experience for all your insurance needs. We look forward to continuing our relationship for many years! Let us know if there's anything else we can assist you with."
Michael Lenze
October 11, 2025
5
out of
5
rating by Michael Lenze
"Agent Adrienne listened very closely to my concerns and gave me several options. She is excellent at helping policy holders with their needs in mind."
We responded:
"Thank you, Michael! I'm happy to hear that Adrienne was able to assist you effectively and provide options tailored to your needs. Our team is dedicated to offering personalized service. Let us know if there's anything else we can do for you!"
Edmund Eastick
October 6, 2025
5
out of
5
rating by Edmund Eastick
"Adrienne and this Agency have been great. I have been using them for years."
We responded:
"Thank you, Edmund! I'm happy to hear that Adrienne and our office have been able to support you over the years. Your trust means a lot to us. If there's anything else we can do for you, just let us know!"
June Brandt
September 25, 2025
5
out of
5
rating by June Brandt
"Once again - great customer service. Thanks to Adrian."
We responded:
"Thank you, June! I'm happy to hear you received great customer service from Adrian. Our team is dedicated to providing excellent support. If you need anything else, feel free to reach out!"
Jonathan Morgan
July 15, 2025
1
out of
5
rating by Jonathan Morgan
"I have been with this insurance company for almost 15 years since they first started. I have multiple houses insured with them and multiple cars. And the last 4 years this office has become completely disorganized. Just a basic stuff that should be handled easily such as phone calls and notices about my policy have been handled horribly. I know this agent personally and I think she's a nice person. I'm not sure what's going on at that office but it is not good! I would warn others who are planning to switch to not use this particular office maybe one of the other ones in Savannah but definitely not this one. At this point I plan to find a new insurance company altogether."
We responded:
"Hi Jonathan,
Thank you for being a long-time customer – we truly value your trust over the years. I’m very sorry to hear about your recent experience and appreciate you sharing your feedback. While we can’t discuss personal account details publicly, I want to assure you that we make every effort to communicate important policy updates through multiple channels – including texts, emails, and mailed notices – to help prevent any disruption in coverage. We understand how frustrating this must have been, and I’d welcome the opportunity to speak with you directly to address your concerns and explore how we can better support you moving forward. Please don’t hesitate to reach out to me personally at your convenience."
Tish Askew
May 19, 2025
5
out of
5
rating by Tish Askew
"This is a great office and Chrissy is incredibly helpful. She has gone above and beyond to help me move my policies from Alabama to Georgia. I highly recommend her! Chrissy, thank you for everything you have done for me!"
We responded:
"Thank you, Tish, for your wonderful feedback! I'm delighted to hear that Chrissy was able to assist you so effectively in moving your policies from Alabama to Georgia. Her dedication is truly appreciated, and we're grateful to have her on our team. If you need any further assistance or have any other questions in, please feel free to reach out."
Betsy McCullar
May 15, 2025
5
out of
5
rating by Betsy McCullar
"Kayla was responsive and persistent and saved us money. What more could you ask for?"
We responded:
"Thank you, Betsy, for sharing your experience! I'm glad to hear that Kayla's responsiveness and persistence made a positive impact and helped save you money. We're always here to assist with any future needs or questions you might have."
Sue G
May 7, 2025
5
out of
5
rating by Sue G
"Kayla was excellent to work with! She was very knowledgeable and helpful in searching for various insurance products. Seems genuinely interested in helping her clients."
We responded:
"Thank you, Sue, for sharing your experience! I'm glad to hear that Kayla was able to assist you with her knowledge and dedication. It's wonderful to know she made a positive impact while helping you explore different insurance options. If you have any more questions or need further assistance, feel free to reach out."
Melanie Bruno
April 29, 2025
5
out of
5
rating by Melanie Bruno
"Kayla was the absolute sweetest person I’ve ever dealt with. She was able to help me immediately and take care of what I needed."
We responded:
"Thank you, Melanie, for sharing your experience! I'm delighted to hear that Kayla was able to assist you promptly and effectively. We're grateful to have her as part of our team. If you have any more needs or questions, feel free to reach out to our office anytime!"
Janet Foy
April 14, 2025
5
out of
5
rating by Janet Foy
"Erica Herndon Timmons State Farm group is nothing less than AWESOME!!! Everyone is extremely helpful and all it takes is one phone for anything needed! Kayla is especially helpful and very professional! Thank you team for ALL that you do and have done!
Leah Bailey Interiors, LLC"
We responded:
"Thank you, Janet, for your wonderful feedback! I'm glad to hear that our team, especially Kayla, has been helpful and professional. We appreciate your kind words and are here for any assistance you may need."
Rose Lane
April 9, 2025
5
out of
5
rating by Rose Lane
"Kayla assisted me with my homeowner annual payment and questions about my auto insurance. Excellent service and so pleasant. She is awesome!"
We responded:
"Thank you, Rose, for sharing your experience! I'm glad to hear that Kayla was able to assist you with your payment and insurance questions. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime."
Mandy Jones
January 17, 2025
5
out of
5
rating by Mandy Jones
"Such a great office! The team here is so beyond amazing. They have given me so much peace of mind knowing I can trust their judgement. They make sure i am taken care of & that means a lot to me and my family! Highly recommend them to all my friends! 🙏"
We responded:
"Thank you, Mandy, for your wonderful feedback! I'm so happy to know that our team has provided you with peace of mind and that you feel well taken care of. Your recommendation to friends means a lot to us. If you ever need anything or have questions, don't hesitate to reach out. We're here to help!"
Renee Thompson
July 25, 2024
5
out of
5
rating by Renee Thompson
"I loved working with Livi! She walked me through my auto and homeowners insurance needs, and helped me to choose the coverage that is right for me."
We responded:
"Hey Renee, thanks so much for the awesome review! I'm so glad to hear that Livi was able to help you with your auto and homeowners insurance needs. We’re happy she could guide you to the right coverage! If you ever have any more questions or need further assistance, feel free to reach out anytime. - Erica Herndon Timmons - State Farm Insurance Agent, Savannah, GA"
Matthew Tyler
July 25, 2024
5
out of
5
rating by Matthew Tyler
"I have received outstanding service from Erica's office. The team consistently takes the time to discuss insurance options with me and clarifies the nuances between policies. Great service all around."
We responded:
"Hey Matthew, thanks a bunch for the awesome review! I'm so glad to hear that our team has been able to provide you with outstanding service and clear explanations of your insurance options. We're always here to help with any questions or future needs you might have! - Erica Herndon Timmons - State Farm Insurance Agent, Savannah, GA"
Kay B.
November 14, 2023
5
out of
5
rating by Kay B.
"I had an excellent experience transferring my insurance from one state to another. Everything was explained to me clearly. I would recommend Erica Herndon Timmons agency to others."
We responded:
"Kay, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Olivia Mae
August 18, 2023
5
out of
5
rating by Olivia Mae
"Blown away by the level of customer service in this office! So glad I found them."
We responded:
"Olivia, thank you for the wonderful review! We appreciate you letting us know about your positive experience working with our agency."
Amreesh Raghavan
June 18, 2023
5
out of
5
rating by Amreesh Raghavan
"I’m very impressed with their customer service. Abby was very helpful and is a problem solver. Great communication and she gave me the best deal for home and car insurance. Highly recommended"
We responded:
"Amreesh, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Abby cares a lot about our customers."
Megan Bennett
March 16, 2023
5
out of
5
rating by Megan Bennett
"Wish i could give a hundred stars.. i am so thankful for Ms. Olivia she is the absolute best. She had an answer for all of my questions sent me all my paperwork i needed and filled it out for me (which she did not have to do) but she did.. and Ms Erica never misses my birthday always get a wonderful card every years and she doesn’t have to do that either but they do.. if you want the best team ever.. look no further these ladies are the best of the best!!! So legit!! Hit them up!!!"
We responded:
"Thank you, Megan, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Olivia, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Jesse Lee
February 2, 2023
1
out of
5
rating by Jesse Lee
"Have no idea how this place has so many 5-star ratings. I’ve had nothing but trouble getting this office to communicate with me effectively."
We responded:
"Hi Jesse,
We appreciate your feedback. We'd love to resolve any issues you are having if you could give us a call (912) 354-6464.
Thank you,
Erica"
Rasheen Jackson
January 25, 2023
5
out of
5
rating by Rasheen Jackson
"Friendly and helpful willing to work with you on any budget."
We responded:
"We love seeing reviews like this, Rasheen! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
JEHSAV
July 9, 2022
5
out of
5
rating by JEHSAV
"5 Stars each and every experience.
Happy to have all my insurance needs handled."
We responded:
"Wow, thank you for the five-star rating, Joe! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
Alfred Jr Braxton
March 19, 2022
5
out of
5
rating by Alfred Jr Braxton
"Very personable. They tell you the what's and why fors."
We responded:
"Alfred, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Robert Lassiter
September 3, 2021
5
out of
5
rating by Robert Lassiter
"I love Erica and her people. They are exquisitely professional, and they take care of me. They make me feel like I matter and I’m not just another customer. I switched to Erica when I moved to Georgia, and I was grateful to learn she’s licensed in South Carolina too since I moved back across the river. I can’t recommend this agency enough. They really do look out for their customers and the customer service is second to none."
We responded:
"Thank you, Robert, for the amazing review. Our team works hard to provide a great insurance experience in Savannah and we are thrilled to hear that you are happy with our services. We are thankful that you have been a part of our State Farm family and look forward to continuing our relationship!"
corey mcdowell
March 12, 2021
5
out of
5
rating by corey mcdowell
"Josh is the best insurance professional in the world!"
We responded:
"Thank you for the wonderful review of Josh, Corey! We're very glad to hear that you're happy with your experience."
Brittany Tyler
March 12, 2021
5
out of
5
rating by Brittany Tyler
"I've had excellent service from Erica's office. The staff takes the time to talk me through insurance options and explaining differences in policies. Plus they are are almost always competitive in prices with other companies."
We responded:
"Thank you for taking the time to leave us feedback, Brittany! Here at our State Farm in Savannah, nothing is more important to us than providing our customers with the right insurance coverage for the right price. We're here for whatever you need!"